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Enterprise Customer Success Manager

ZipRecruiter
Location
Remote
Posted
1 month ago
Department
345 Enterprise Customer Success
Salary
$65,000.00 - $80,000.00
What they actually want (must-haves)
  • 2+ years of experience as a Customer Success Manager
  • 1+ year of experience working with Enterprise and/or high value customers
  • Experience with Recruitment Advertising and/or Performance Based Advertising
  • Passion for providing excellent customer service and creating 'WOW' experiences
  • Ability to develop and deliver compelling presentations using data storytelling
  • Detail-oriented, organized, and strong time-management skills
Nice to have
  • Experience working with programmatic platforms
What the job really is

As an Enterprise Customer Success Manager at ZipRecruiter, you will be responsible for managing the post-sale customer experience for a dedicated book of business. Your role includes onboarding customers, optimizing product performance, and delivering data-driven insights while collaborating with Sales and Product Strategy teams. You will also oversee account setups, manage customer training, and maintain strong relationships with key stakeholders to ensure revenue retention and upsells.

Benefits
  • Base pay of $65,000.00 - $80,000.00 USD
  • Eligible for a target commission of $15,000.00 - $20,000.00 USD annually based on quota attainment
  • Potential for equity, bonuses, and other forms of compensation
  • Full range of medical, financial, and other benefits
Things to weigh
  • Remote work environment with some travel required to visit customers
  • Compensation varies based on performance against sales targets
Job score3.6/5
Benefits2/5
Freshness3/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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