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Customer Service Advisor, Card Payment - Start Date 10/5/26

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Location
Phoenix
Posted
17 days ago
Department
Account Servicing
What they actually want (must-haves)
  • 2+ years of customer service experience
  • 1+ years of experience in loan servicing and/or payment processing
  • High School Diploma or equivalent
  • Working knowledge and experience with FDCPA and FCRA regulations
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
Nice to have
  • Bachelor's or Associate's degree preferred
What the job really is

As a Customer Service Advisor for Card Payments, you will engage with customers via phone and email to provide assistance regarding account statuses, payments, and other inquiries. Your role will involve documenting customer interactions, resolving issues, and contributing to team training and development to enhance customer satisfaction.

Benefits
  • Great open office space
  • Paid time off (PTO)
  • 401K matching
  • Medical, dental and vision insurance with employer paid options
  • Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
  • Paid parking or platinum pass
Things to weigh
  • Pay rate is $21.00/hour
  • Start date is set for October 5th, 2026
  • Role involves managing a high volume of customer interactions which may be stressful
  • Work environment may vary between contact center, office, or remote based on business needs
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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