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Director, Travel Agency Partnerships

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Location
Toronto
Posted
2 months ago
Department
Flex Pay
What they actually want (must-haves)
  • 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development
  • Deep knowledge of Travel Agencies’ booking systems, their UX and capabilities
  • Proven experience developing training materials and delivering training in-person or via webinar
  • Excellent analytical and presentation skills
  • Superior written and verbal communication skills; ability to translate user and partner feedback into actionable product requirements for non-partner-facing stakeholders
  • Demonstrated ability to manage multiple concurrent priorities calmly under pressure and ambiguity
Nice to have
  • Bilingual in English and French or English and Spanish (oral and written)
What the job really is

The Director of Travel Agency Partnerships is responsible for leading the Flex Pay Agent Program, focusing on partnership growth, operational efficiency, and team development. This role involves engaging with Travel Advisors, managing marketing initiatives, and optimizing program effectiveness through data analysis. The director will also collaborate with various internal teams to enhance product solutions and support agent training, all while fostering a high-performing team culture.

Benefits
  • Competitive salary and stock option plan
  • Medical, dental and vision insurance with employer paid options
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives
Things to weigh
  • Remote role requires frequent travel, including weekends and off-hours support
  • Role involves managing a high volume of inbound and/or outbound customer interactions
  • Fast-paced environment with multiple priorities and service expectations
  • No salary listed
Job score2.6/5
Benefits3/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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