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← Talkspace Corporate

Operations Manager, Client Success

Talkspace Corporate
Location
New York, NY (Remote)
Posted
16 days ago
Department
G&A
Salary
$82,000 - $92,000
What they actually want (must-haves)
  • Bachelor's degree
  • 4+ years of experience in Operations, Analytics, Project Management, or a related role
  • Demonstrated experience working with dashboards and analytics tools (e.g., Looker, Tableau, Power BI)
  • Strong attention to detail and sound judgment
  • Ability to operate independently in a remote, fast-paced environment with shifting priorities
Nice to have
  • Experience in healthcare, digital health, behavioral health, or another regulated environment
  • Familiarity with SLAs, KPIs, or outcomes-based reporting in a payor or health plan context
  • Experience with CRM or coaching/engagement platforms
What the job really is

The Operations Manager, Client Success at Talkspace will oversee the operational processes for the Client Success team, focusing on coaching and client-facing programs. This role involves managing data and reporting, improving workflows, analyzing client engagement, and collaborating with cross-functional teams to ensure effective program delivery and performance tracking.

Benefits
  • Comprehensive Medical, Dental and Vision plans
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
Things to weigh
  • Remote position based on Eastern Time
  • No specific mention of tools or technologies beyond analytics tools
  • The role may involve managing multiple priorities and stakeholders, which could be challenging in a fast-paced environment
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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