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← SmithRx

Lead, Member Support

SmithRx
Location
Plano, TX
Posted
19 days ago
Department
Member Support
What they actually want (must-haves)
  • 5+ years of call center experience with progression through elevated roles
  • 2+ years of experience leading call center agents OR supporting agents in an elevated agent role
  • Expert customer service skills and aptitude
  • Strong problem solving skills
  • Adept at organizing tasks and workload
  • Strong verbal and written communication skills
Nice to have
  • Passion for providing world class member experiences
  • Positive attitude
  • Ability to be flexible in a fast paced startup environment
  • Tactical decision making ability
  • Experience working with various omnichannel and CRM software
What the job really is

In this role, you will supervise a team of call center agents at SmithRx, focusing on enhancing their performance through coaching and mentoring. You will manage daily operations, track attendance, and ensure high-quality member experiences by monitoring agent interactions. Additionally, you will assist with onboarding new agents and handle member inquiries during peak times.

Benefits
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
Things to weigh
  • No specific mention of career advancement opportunities
  • Fast-paced startup environment may lead to high pressure
  • Pay range provided but actual compensation may vary based on multiple factors
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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