Lead, Member Support

In this role, you will supervise a team of call center agents, focusing on coaching and mentoring to enhance their performance and ensure exceptional member experiences. You will manage daily operations, track attendance, assist with onboarding, and handle member inquiries during peak times. Your leadership will be crucial in driving the team's performance through key performance indicators and maintaining a high standard of service.

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays

• No specific mention of career advancement opportunities or performance metrics for success in the role
• The role requires bilingual proficiency in Spanish, which may limit candidates who do not meet this requirement
• The company is described as a fast-paced startup, which may imply a dynamic and potentially unstable work environment