HHiring Reality
← SmithRx

Systems Support Specialist

SmithRx
Location
Plano, TX
Posted
20 days ago
Department
General & Administrative
What they actually want (must-haves)
  • 3+ years in systems support, technical operations, or a related high-growth technology role
  • Strong working knowledge of macOS, Windows, and SaaS administration
  • Ability to diagnose complex issues across hardware, software, and basic networking
  • Proven ability to deliver white-glove service and communicate complex data clearly
  • Ability to thrive in a fast-paced startup environment
  • Meticulous documentation habits and ability to manage multiple workstreams
Nice to have
  • Experience with Okta, Kandji/Jamf, Google Workspace, Slack Enterprise Grid, and Jira/Confluence
  • Previous experience in a HIPAA-regulated or SOC2-compliant environment
  • Basic experience with scripting or automation tools to streamline tasks
What the job really is

As a Systems Support Specialist at SmithRx, you will provide hands-on technical support for hardware, software, and cloud-based systems, ensuring operational health and compliance with healthcare security standards. Your role includes managing Windows and macOS fleets, leading technical projects, and participating in an on-call rotation for critical support. You will also create documentation and manage user access throughout their employment lifecycle.

Benefits
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
Things to weigh
  • On-site work required Monday through Friday
  • Participation in on-call rotation for after-hours support
  • Role involves managing multiple competing priorities in a fast-paced environment
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to SmithRx?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →