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← SmithRx

Inbound Customer Service Representative

SmithRx
Location
Lehi, UT
Posted
1 month ago
Department
Member Support
What they actually want (must-haves)
  • 2+ years of experience working in a call center environment
  • Must be located local to our Lehi, Utah office as this role requires working onsite
  • Proficiency in Windows, MS Office, G-Suite
  • HS Diploma, GED, or equivalent
  • Active listening and conversational speaking skills with a high degree of empathy
  • Ability to multitask
Nice to have
  • Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
  • Prior experience resolving complex issues within a call center environment
What the job really is

As an Inbound Customer Service Representative at SmithRx, you will provide exceptional support to members by answering inbound calls, making outbound calls, and resolving inquiries related to pharmacy benefits. Your role will involve educating members, documenting interactions, and ensuring compliance with privacy regulations while working in a fast-paced call center environment.

Benefits
  • Competitive pay: $21.00 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • 12 Paid Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
Things to weigh
  • Specific shift availability may change during the interview process
  • 60-day onsite training and nesting period required
  • Work schedule includes rotating weekend and holiday shifts
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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