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← SmithRx

Seasonal Multichannel Call Center Representative

SmithRx
Location
Lehi, UT
Posted
2 months ago
Department
Member Support
What they actually want (must-haves)
  • 1+ years of experience working in a call center environment
  • Must be located local to our Lehi, UT office as this role requires working onsite
  • Proficiency in Windows, MS Office, G-Suite
  • HS Diploma, GED, or equivalent
  • Active listening and conversational speaking skills with a high degree of empathy
  • Ability to multitask
Nice to have
  • Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
  • Prior experience resolving complex issues within a call center environment
What the job really is

As a Seasonal Multichannel Call Center Representative at SmithRx, you will provide exceptional customer support by answering inbound and making outbound calls to members, physicians, and pharmacies. Your role involves resolving member issues, educating them about their pharmacy benefits, and ensuring a patient-centric approach while handling sensitive information in compliance with HIPAA regulations.

Benefits
  • Competitive pay: $22.00 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • Paid Company Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
Things to weigh
  • Requires 9-week onsite training and nesting period at the Lehi office
  • Work schedule includes rotating weekend and holiday shifts
  • No mention of remote work availability after training period, only hybrid based on performance
Job score2.6/5
Benefits5/5
Freshness1/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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