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← SmithRx

Seasonal Inbound Call Center Representative

SmithRx
Location
Plano, TX
Posted
2 months ago
Department
Member Support
What they actually want (must-haves)
  • 1+ years of experience working in a call center environment
  • Must be located local to our Plano, TX office as this role requires working onsite
  • Proficiency in Windows, MS Office, G-Suite
  • HS Diploma, GED, or equivalent
  • Active listening and conversational speaking skills with a high degree of empathy
  • Ability to multitask
Nice to have
  • Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
  • Prior experience resolving complex issues within a call center environment
What the job really is

As a Seasonal Inbound Call Center Representative at SmithRx, you will provide exceptional customer support by answering inbound calls and making outbound calls to members, physicians, and pharmacies. Your role will involve resolving member issues, educating them about pharmacy benefits, and maintaining compliance with HIPAA while handling sensitive information. This position requires a commitment to a 9-week onsite training program and offers a fast-paced environment focused on member satisfaction.

Benefits
  • Competitive pay: $21.00 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • Paid Company Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
Things to weigh
  • 9-week onsite training and nesting period required
  • Rotating weekend and holiday shifts
  • No hybrid/work-from-home option initially; availability based on performance after training
Job score2.6/5
Benefits5/5
Freshness1/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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