Seasonal Multichannel Call Center Representative

As a Seasonal Multichannel Call Center Representative at SmithRx, you will provide exceptional customer support by answering inbound and making outbound calls to members, physicians, and pharmacies. Your role will involve resolving member issues, educating them about their pharmacy benefits, and maintaining compliance with HIPAA while handling sensitive information. You will undergo a 9-week training period at the Plano office before transitioning to your assigned shift schedule.

• Competitive pay: $22.00 per hour
• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• 3 Weeks Paid Time Off
• Paid Company Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits

• 9-week onsite training and nesting period required
• Rotating weekend and holiday shifts
• No mention of remote work options outside of performance-based hybrid model