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← SmithRx

Inbound Call Center Representative

SmithRx
Location
Plano, TX
Posted
2 months ago
Department
Member Support
What they actually want (must-haves)
  • 1+ years of experience working in a call center environment
  • Must be located local to our Plano, TX office as this role requires working onsite
  • Proficiency in Windows, MS Office, G-Suite
  • HS Diploma, GED, or equivalent
  • Active listening and conversational speaking skills with a high degree of empathy
  • Ability to multitask
Nice to have
  • Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
  • Prior experience resolving complex issues within a call center environment
What the job really is

As an Inbound Call Center Representative at SmithRx, you will provide exceptional customer support to members by answering inbound calls and making outbound calls to members, physicians, and pharmacies. Your role will involve resolving and documenting member issues, educating them about their pharmacy benefits, and maintaining a patient-centric approach while handling sensitive information in compliance with HIPAA regulations.

Benefits
  • Competitive pay: $21.00 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • Paid Company Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
Things to weigh
  • 9-week onsite training and nesting period required
  • Rotating weekend and holiday shifts
  • No hybrid/work-from-home option until performance is evaluated
Job score2.6/5
Benefits5/5
Freshness1/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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