HHiring Reality
← GoDaddy

Director Commerce Support

GoDaddy
Location
United States
Posted
23 days ago
Department
Care Sales
What they actually want (must-haves)
  • 8+ years of leadership experience in customer support, customer success, payments, commerce, fintech, or related industries
  • 8+ years experience in payments and SMB commerce, including payment processing and customer-focused commerce solutions
  • Proven ability to drive customer outcomes across activation, adoption, retention, and growth initiatives
  • Demonstrated success developing business strategy and leading transformation efforts, delivering measurable organizational impact
  • Experience implementing AI, automation, digital support, and service modernization capabilities
What the job really is

The Director of Commerce Support at GoDaddy will lead the strategy for merchant activation, adoption, retention, and support while driving AI-enabled transformation within the Commerce Support organization. This role involves collaborating with various teams to enhance merchant experiences through innovative solutions and operational excellence. The Director will also oversee service delivery and continuous improvement efforts to ensure merchants achieve successful outcomes.

Benefits
  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Medical, dental, and vision insurance
Things to weigh
  • Remote position with occasional office visits for meetings
  • Role requires managing a P&L and evolving support organizations into profit centers
  • No specific mention of technology stack or tools used
  • Position not eligible in certain states (Alaska, Mississippi, North Dakota, Virgin Islands)
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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