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Senior Customer Success Manager, Enterprise

Culture Amp
Location
Austin
Posted
11 days ago
Department
CSSX
What they actually want (must-haves)
  • 3+ years of experience in enterprise customer success or account management roles
  • Experience in driving adoption and change management
  • Strong executive communication skills
  • Proactive approach to risk management
  • Ability to collaborate effectively across functions
  • Comfort using AI as a practical tool for customer engagement
What the job really is

The Senior Customer Success Manager for Enterprise at Culture Amp will manage a portfolio of 40-55 Enterprise customers, focusing on retention, adoption, and expansion of accounts totaling $3.5M - $4M ARR. The role involves strategic partnership with Sales and Renewals, conducting Executive Strategy Reviews, and utilizing AI tools to enhance customer engagement and streamline workflows. The manager will also lead risk management efforts and strengthen executive relationships to ensure customer success and satisfaction.

Benefits
  • Equity through Employee Share Option Program
  • Learning programs and coaching
  • Quarterly refresh days and extended end-of-year break
  • Monthly allowance for wellbeing and lifestyle
  • Inclusive parental leave from day one
  • MacBook and budget for home workspace setup
Things to weigh
  • No specific mention of remote work flexibility beyond 2 days in the office per week
  • Salary range provided but may vary based on individual skills and experience
  • Role involves managing high-stakes customer relationships and requires strong judgment
Job score3.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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