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Senior Customer Success Manager, Enterprise

Culture Amp
Location
Chicago, IL
Posted
11 days ago
Department
CSSX
What they actually want (must-haves)
  • 3 years of experience in enterprise customer success or account management roles
  • Experience with AI-forward solutions and driving adoption
  • Track record of owning GRR and NRR
  • Strong executive communication skills
  • Proactive risk management skills
  • Ability to collaborate effectively across functions
What the job really is

As a Senior Customer Success Manager at Culture Amp, you will manage a portfolio of 40-55 Enterprise customers, focusing on retention, adoption, and expansion. Your role involves driving commercial outcomes through strategic reviews, risk management, and fostering executive relationships. You will collaborate with Sales and Renewals teams within a pod model to ensure a seamless customer experience and leverage AI tools to enhance engagement and efficiency.

Benefits
  • Equity through Employee Share Option Program
  • Learning programs and coaching
  • Quarterly refresh days and extended end-of-year break
  • Monthly allowance for wellbeing and lifestyle
  • Inclusive parental leave from day one
  • MacBook and budget for home workspace setup
Things to weigh
  • No specific mention of the technology stack used
  • Base salary range provided but may vary based on individual skills and experience
  • Role involves managing a significant portfolio with high accountability
  • Work from office requirement for most roles
Job score3.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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