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← Blink Health

Customer Support Supervisor l Onsite - Chesterfield

Blink Health
Location
Chesterfield, MO
Posted
12 days ago
Department
Patient Services
What they actually want (must-haves)
  • Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required)
  • 3+ years of leadership experience in a fast paced environment
  • 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
  • Strong leadership skills
  • Ability to leverage data for decision making
  • Strong problem solving skills
What the job really is

As a Customer Support Supervisor at Blink Health, you will manage a team of Patient Support Specialists, ensuring operational excellence and adherence to service level agreements. Your role involves analyzing performance data, collaborating with cross-functional teams to implement initiatives, and optimizing workflows to enhance the customer experience. You will also handle escalations and foster a positive team dynamic.

Benefits
  • Medical, dental, and vision coverage starting day 1
  • 401k with Traditional and Roth options
  • Paid sick and vacation time
  • Holidays off
  • 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
  • Short-term and long-term disability coverage at no cost
Things to weigh
  • Fully onsite role in Pittsburgh, PA (Robinson Township)
  • No salary listed in the posting
  • Focus on customer service and operational improvements may not appeal to all candidates
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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