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← Blink Health

Director of Customer Service

Blink Health
Location
Pittsburgh, PA
Posted
23 days ago
Department
Corporate
What they actually want (must-haves)
  • Bachelor’s degree or equivalent experience
  • 10+ years of experience in Customer Service Operations
  • 5+ years of experience managing large-scale, multi-channel support organizations
  • Strong operational expertise in workforce planning and service delivery at scale
  • Proven experience leading cross-functional initiatives
  • Strong analytical skills with the ability to translate data into actionable insights
Nice to have
  • Experience in healthcare, pharmacy, or other regulated industries
  • Experience managing external vendors or Business Process Outsourcing (BPO) partners
What the job really is

As the Director of Customer Service at Blink Health, you will lead the Patient Services Operations team to enhance patient experiences and improve access to medications. Your role involves strategic planning, overseeing customer support operations, driving process improvements, and leveraging data to optimize performance. You will collaborate with various teams to ensure compliance and quality while managing resources effectively in a fast-paced environment.

Things to weigh
  • Fast-paced, high-growth environment may involve ambiguity and shifting priorities
  • No specific salary or benefits information provided
  • Experience in a regulated industry preferred but not mandatory
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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