HHiring Reality
← BILL

Growth Customer Success Manager

BILL
Location
United States
Posted
26 days ago
Department
Revenue
What they actually want (must-haves)
  • 3+ years in customer-facing, revenue-owning SaaS roles (such as Customer Success Manager or Account Manager)
  • Experience managing and retaining SMB or growth-segment accounts
  • Demonstrated ability to independently prioritize a book of business
  • Proven track record of proactively monitoring customer health and addressing churn risks
  • Strong communication and presentation skills
What the job really is

As a Growth Customer Success Manager at BILL, you will manage a portfolio of growth-potential SMB accounts, focusing on driving product adoption, expansion, and subscription renewals. Your role includes monitoring customer health, conducting tailored executive business reviews, and uncovering new revenue opportunities. You will work independently, prioritizing customer needs and collaborating with internal teams to ensure client success and satisfaction.

Benefits
  • 100% paid employee health, dental, and vision plans
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
Things to weigh
  • Remote-first environment with occasional in-person opportunities
  • Role involves managing accounts with moderate complexity
  • No specific mention of career advancement opportunities
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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