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← Zopa

Head of Complaints

Zopa
Location
London
Posted
17 days ago
Department
Complaints
What they actually want (must-haves)
  • Experience in managing customer complaints or similar functions
  • Strong leadership skills to guide a team
  • Ability to build relationships across departments
  • Experience with data-driven decision making
What the job really is

As the Head of Complaints at Zopa, you will lead a high-impact team responsible for managing complex customer complaints across various products. Your role involves setting strategic direction, fostering relationships with internal stakeholders, and driving improvements based on insights from complaints. You will also oversee the transformation of the complaints function into an AI-enabled model while ensuring fair outcomes for customers.

Benefits
  • Flexible working arrangements
  • Hybrid role with 2-3 days in the London office
  • Option to work from abroad for up to 120 days a year
Things to weigh
  • The role involves leading a transformation phase which may come with challenges
  • AI is a significant part of the role and company culture, requiring adaptability
  • No specific salary or compensation details provided
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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