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Fraud Team Leader – Investigations

Zopa
Location
London
Posted
27 days ago
Department
Fraud Ops
What they actually want (must-haves)
  • Deep knowledge of fraud typologies, operations, and processes across multiple products
  • Strong grasp of relevant regulation and law
  • Experience handling impersonation, scams, account takeover, and complex cases
  • Ability to use data and insights to drive team performance
  • Experience in building a customer-first culture
  • Leadership and motivational skills
What the job really is

As a Fraud Team Leader at Zopa, you will oversee the daily operations of the fraud investigations and recovery team, ensuring effective management and motivation of fraud specialists to achieve positive customer outcomes. You will leverage your expertise in fraud typologies and relevant regulations to handle complex cases while using data insights to enhance team performance and foster a customer-first culture.

Benefits
  • Hybrid working model with office attendance required only 1 day a week
  • Option to work from abroad for up to 120 days a year
  • Flexible working hours
  • Time off in lieu for weekend and bank holiday work
Things to weigh
  • Weekend work required every other week
  • Some bank holidays must be worked
  • No specific salary or benefits details provided
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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