Complaints Manager

The Complaints Manager at Zopa will lead the complaints function and Data Subject Access Request (DSAR) activities, overseeing a team of Complaints Team Leaders. This role involves ensuring performance, quality, regulatory compliance, and team development while using insights from complaints to drive improvements across the organization. The position is hybrid, requiring in-office attendance 2-3 days a week in London, with options for remote work abroad for up to 120 days a year.

• Hybrid working model
• Option to work from abroad for up to 120 days a year
• Support for work-life balance

• No salary information provided
• Role involves managing a team, which may require strong interpersonal skills
• Emphasis on AI use in the workplace and hiring process may not suit all candidates