IT Service Desk & SLA Operations Manager

Zoox

Location

Foster City, CA

Posted

12 days ago

Department

ITA PMO

What they actually want (must-haves)

Experience in IT service management
Strong ownership and accountability for ticket resolution
Ability to optimize processes and eliminate operational waste

What the job really is

The IT Service Desk & SLA Operations Manager oversees the entire lifecycle of IT support tickets, ensuring timely resolution and closure. This role focuses on eliminating operational waste and optimizing processes to enhance efficiency and customer satisfaction in IT service management.

Things to weigh

No specific salary or benefits listed
Focus on process optimization may require a strong change management skill set

Job score2.8/5

Benefits1/5

Freshness5/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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