HHiring Reality
← Zocks

Manager, Customer Success

Zocks
Location
Denver
Posted
10 days ago
Department
Operations
Salary
$130,000-150,000K
What they actually want (must-haves)
  • 6+ years of experience in scale customer success, implementation, activation or similar
  • 3+ years direct people leadership experience building and managing a team
  • Fluency in modern customer success motions including onboarding and implementation, product activation, value realization, and customer engagement
  • Builder mentality: adaptable and comfortable operating in a fast-paced, ambiguous, high-growth environment
  • Proactive problem solver: identify trends and uncover improvement opportunities
Nice to have
  • Prior experience in a wealthtech/fintech company or financial services firm
  • Strong interest in AI and how it will transform wealth management and financial services
What the job really is

As the Manager of Customer Success at Zocks, you will lead a team focused on ensuring that SMB customers effectively utilize the Zocks platform. Your responsibilities include recruiting and mentoring team members, developing strategies for customer engagement, and collaborating with various departments to enhance product adoption and customer satisfaction. You will also create scalable solutions for customer education and activation, driving value realization for clients in the financial services sector.

Benefits
  • Medical: 100% of employee premium covered
  • Dental: 99% covered - $1,500 annual benefit
  • Vision: 99% covered - $150 frames & contacts allowance
  • FSA: Zocks matches dollar-for-dollar up to $500/year
  • Unlimited PTO
  • Paid sick time
Things to weigh
  • Role requires hybrid work schedule (2-3 days in office)
  • No specific mention of career advancement opportunities beyond high performer growth after 6 months
  • Interview process involves multiple rounds which may be time-consuming
Job score4.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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