Account Manager (SMB)

As an Account Manager at Zocks, you will oversee the full post-sale lifecycle for a set of customers, ensuring their successful onboarding, adoption, and renewal. Your role involves driving user activation, monitoring engagement, managing churn risks, and collaborating with cross-functional teams to enhance customer success. You will also handle renewal negotiations and maintain accurate documentation in Salesforce.

• Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)
• Dental: 99% covered - Guardian, $1,500 annual benefit
• Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance
• FSA: Zocks matches dollar-for-dollar up to $500/year
• Unlimited PTO
• Paid sick time

• Hybrid role requiring in-office presence at least 3 days per week
• First 60 days require 4 days per week for onboarding/training
• Expected travel 4x/year for customer visits or conferences
• Background and reference checks required as part of onboarding