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← Zocks

Manager, Support

Zocks
Location
Denver
Posted
12 days ago
Department
Operations
Salary
$105,000 - $120,000
What they actually want (must-haves)
  • 1-3 years of direct people management experience
  • Strong critical thinking and problem-solving skills
  • Clear, direct communicator, especially under pressure
  • Comfortable creating simple, clear processes
  • High commitment to candor and consistency in communication
  • Willingness to be in the Denver office a minimum of 3 days per week
Nice to have
  • Experience administering Intercom (Fin) and ChiliPiper
  • Experience creating knowledgebase documentation
  • Recent Support experience as an IC or Manager
What the job really is

As the Manager of Support at Zocks, you will lead the frontline support team that interacts with thousands of financial advisors daily. Your responsibilities include managing team performance, hiring and onboarding new staff, predicting ticket volume, and maintaining high standards for customer support. You will also focus on driving key performance indicators and ensuring a positive team culture through effective communication and leadership.

Benefits
  • Medical: 100% of employee premium covered
  • Dental: 99% covered - $1,500 annual benefit
  • Vision: 99% covered - $150 frames & contacts allowance
  • FSA: Zocks matches dollar-for-dollar up to $500/year
  • Unlimited PTO
  • Paid sick time
Things to weigh
  • Hybrid role requiring in-office presence at least 3 days a week
  • First 60 days are fully in-office
  • Background and reference checks required as part of onboarding
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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