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← Zocks

Support Specialist

Zocks
Location
Denver
Posted
24 days ago
Department
Operations
Salary
$70,000 - $80,000
What they actually want (must-haves)
  • 1-5 years in a client-facing role at a high growth early-stage startup
  • Proven ability to troubleshoot technical issues
  • Demonstrated passion for leveraging technology, including working with API integrations
  • Passionate about user experience and dedicated to a customer-first service mindset
  • Experience dealing with a high degree of ambiguity and navigating rapid changes
Nice to have
  • Prior experience as a Paraplanner or Client Service Associate at a Financial Institution
  • Familiarity with the 'Advisor Tech Stack' (e.g., Wealthbox, Redtail, Orion)
  • Demonstrated data protection mindset with experience handling sensitive, confidential, or proprietary information
  • Experience navigating regulatory environments with a compliance-focused mindset
  • Comfort working with API integrations or configuring technical product connections
What the job really is

As a Support Specialist at Zocks, you will be part of a Solutions Delivery team focused on enhancing user experiences with the Zocks AI platform. Your role involves troubleshooting complex technical issues, driving user adoption of features, and providing valuable insights to product and engineering teams. You will also maintain high standards of communication and foster strong relationships with users, ensuring their success with the platform.

Benefits
  • Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)
  • Dental: 99% covered - Guardian, $1,500 annual benefit
  • Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance
  • FSA: Zocks matches dollar-for-dollar up to $500/year
  • Unlimited PTO
  • Paid sick time
Things to weigh
  • Hybrid role requiring at least 51% in-office work
  • First 60 days are fully in-office
  • Background and reference checks required as part of onboarding
  • Interview process includes multiple interviews and reference checks
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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