HHiring Reality
← Zocks

Director, Implementation

Zocks
Location
Denver
Posted
24 days ago
Department
Operations
Salary
$180,000-$225,000
What they actually want (must-haves)
  • 7+ years in implementation, professional services, solutions delivery, or a related post-sales function
  • Experience in financial services with knowledge of customer systems like CRMs and Financial Planning Software
  • Track record of hiring and developing high-performing customer-facing teams
  • Experience owning enterprise and mid-market SaaS implementations end to end
  • Outcome-oriented approach focused on customer value
  • Builder's mindset with experience creating processes and metrics
What the job really is

As the Director of Implementation at Zocks, you will lead a team responsible for onboarding and deploying the company's AI assistant for financial advisors. Your role involves building and scaling the implementation team, developing methodologies for successful deployments, and ensuring customer satisfaction through effective onboarding processes. You will also collaborate cross-functionally to enhance the customer journey and contribute to the company's operational model.

Benefits
  • 100% of employee medical premium covered
  • 99% covered dental and vision
  • FSA matching dollar-for-dollar up to $500/year
  • Unlimited PTO
  • Paid sick time
  • 11 paid holidays
Things to weigh
  • Hybrid role requiring 2-3 days in the office per week
  • Background and reference checks required
  • Interview process includes multiple rounds
  • No specific mention of remote work flexibility beyond hybrid model
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

Applying to Zocks?

See how your résumé matches this role — and tailor it from what actually gets interviews.