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← Xsolla

Customer Success Manager, Partnerships

Xsolla
Location
Vladivostok
Posted
12 days ago
Department
Regions: APAC
What they actually want (must-haves)
  • 1–4 years of experience in customer success, account management, partner or affiliate operations, ad operations, finance operations, or a comparable client-facing or operational role
  • Fluent in English
  • Strong numeracy and confident spreadsheet skills (Google Sheets / Excel: lookups, pivot tables, reconciliation)
  • Exceptional attention to detail
  • Highly organised and self-directed
  • Clear written communicator
Nice to have
  • Exposure to affiliate marketing, performance marketing, ad networks, or creator and influencer programmes
  • Familiarity with CRM tooling (Salesforce), Jira and Confluence, or BI dashboards
  • Basic understanding of invoicing, VAT or withholding tax, and cross-border payment flows
  • Interest in the gaming industry, payments and fintech, or B2B SaaS
  • Additional languages relevant to APAC coverage (Korean, Chinese, Japanese)
What the job really is

As a Customer Success Manager at Xsolla, you will support the day-to-day operations of Traffic Source Partners, ensuring accurate partner payouts and account management. Your responsibilities will include validating performance data, preparing payout calculations, resolving discrepancies, and maintaining partner records. You will also assist in onboarding new partners and support the Customer Success team with various tasks, all while coordinating across time zones and managing processes effectively.

Benefits
  • 100% company-paid medical, dental, and vision plans
  • Flexible Time Off
  • Personalized career roadmap for each employee
  • Investment in professional development through training and educational opportunities
Things to weigh
  • Entry-level position with real ownership from day one
  • Role involves detailed work that directly impacts partner trust
  • Fast-paced environment where priorities may shift
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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