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CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

Wishpond
Location
Colombia
Posted
1 month ago
Department
SALESCLOSER.AI - Customer Success
What they actually want (must-haves)
  • 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within a SaaS or B2B tech environment
  • Experience managing a high-volume book of business
  • Strong operational mindset
  • Comfortable working with data and identifying trends
  • Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
  • Experience building or optimizing CS playbooks and automation workflows
Nice to have
  • Knowledge of a second language is considered an asset.
What the job really is

The Customer Success Manager at SalesCloser.ai will manage a large portfolio of SMB and mid-market accounts, focusing on driving customer engagement and retention through structured programs. Responsibilities include monitoring account health, designing scalable engagement strategies, and collaborating with onboarding teams to ensure successful customer launches. The role requires proactive communication and a strong operational mindset to improve customer outcomes and reduce churn.

Benefits
  • Comprehensive training program and regular performance reviews
  • Competitive compensation based on experience and proven abilities
  • Great referral programs with incentives and bonuses
  • Unbelievable product discounts when you use our products for your own business
  • Opportunities for personal development
  • Exciting and dynamic environment with a great leadership team
Things to weigh
  • No salary listed
  • Must provide own workstation and reliable internet connection
  • Background verification may include employment reference, criminal record, and credit checks
  • Must work standard business hours based on Pacific time.
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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