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Inhouse Customer Service Manager

Vestiairecollective
Location
Paris
Posted
18 days ago
Department
Customer Service
What they actually want (must-haves)
  • Strong people management skills
  • Sound judgement
  • Customer empathy
  • Effective cross-functional collaboration experience
What the job really is

As the Head of Level 3 Customer Service at Vestiaire Collective, you will lead teams in Paris and New York that handle complex customer cases, ensuring fair and efficient resolutions. Your role involves using customer insights to address root causes of issues, improving the Level 3 operating model, and developing a high-performing international team while collaborating cross-functionally.

Benefits
  • Purpose-driven work at scale
  • High-impact scope & ownership
  • Truly international environment
  • Career acceleration in a fast-moving scale-up
  • Learning & growth as a priority
  • Flexible ways of working
Things to weigh
  • Role involves leading teams in multiple locations which may require flexibility in hours
  • No specific salary mentioned
  • Focus on customer service may limit exposure to other areas of the business
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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