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← Verygoodsecurity

Technical Support Engineer

Verygoodsecurity
Location
United States
Posted
20 days ago
Department
Customer Support
What they actually want (must-haves)
  • 5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management in a senior or lead capacity
  • Experience owning customer-facing incident or maintenance communication
  • Strong internal communication skills
  • Autonomy in decision-making
  • Strong command of HTTP, REST APIs, and proxies
  • Independent network debugging skills including DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes
Nice to have
  • Experience with tokenization, payment processing, cryptology, or security products
  • BA/BS degree
  • A knack for out-of-the-box thinking that thrives in a fast-paced startup environment
  • Reading and debugging code in at least one of Python, Go, Java, or a similar language
What the job really is

The Technical Support Engineer at VGS will primarily focus on hands-on technical tasks such as debugging and troubleshooting network and integration issues, onboarding new customers, and resolving support tickets. Additionally, this role involves operational ownership, where the engineer will make critical decisions during incidents and maintenance, coordinate with various teams, and communicate effectively with customers regarding service impacts.

Things to weigh
  • On-call rotation every 3rd weekend, which may affect work-life balance
  • Role involves significant decision-making responsibilities during incidents, which can be high-pressure
  • No specific salary or benefits mentioned in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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