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← Ttecdigital

Principal Client Advisory

Ttecdigital
Location
Manila
Posted
17 days ago
Department
Managed Services
What they actually want (must-haves)
  • Experience in managing client relationships and service delivery
  • Strong understanding of ITIL processes and compliance standards
  • Ability to oversee platform operations and incident management
  • Experience in preparing service metrics and client reviews
  • Strong communication and coordination skills
What the job really is

As a Principal Client Advisory at TTEC Digital, you will lead operational and technical aspects for a portfolio of managed services clients, ensuring high levels of service delivery and client satisfaction. Your responsibilities will include incident management, platform upgrades, and contract renewals, while collaborating with cross-functional teams to optimize services. You will also create service reviews and ensure compliance with client standards, acting as a key point of communication for both internal and external stakeholders.

Things to weigh
  • Remote role based in Manila
  • Focus on client satisfaction and operational excellence may involve high-pressure situations
  • Role involves both technical and operational responsibilities which may require a diverse skill set
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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