HHiring Reality
← Trevipay

Senior Manager, BPO Operations

Trevipay
Location
Overland Park, KS
Posted
1 month ago
Department
Customer Service
What they actually want (must-haves)
  • 7+ years in operations leadership
  • Experience managing outsourced or BPO partner relationships
  • Bachelor's degree in business, operations, finance, or related field
  • Strong background in customer support, order-to-cash, or accounts receivable operations
  • Experience with workforce planning and capacity management in an outsourced delivery model
  • Strong understanding of process improvement methodologies
What the job really is

The Senior Manager, BPO Operations at TreviPay is responsible for overseeing the daily operations of the company's outsourced customer experience through a BPO partner. This role involves managing service level agreements, quality oversight, workforce coordination, and continuous improvement initiatives while serving as the main point of contact between TreviPay and the BPO partner. The manager will lead a small internal team and work cross-functionally to ensure a high-quality customer experience.

Benefits
  • Competitive salary
  • Paid parental leave
  • Generous paid time off
  • Medical, dental, vision, FSA, Life/AD&D, long and short term disability
  • 401K matching
  • Employee referral program
Things to weigh
  • No specific salary range provided
  • Role involves managing external partnerships which may present challenges
  • Requires comfort with ambiguity and driving structure in undefined areas
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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