Customer Success Team Lead

As the Customer Success Team Lead, you will lead a team of Brand Champs while managing a small portfolio of key accounts. This player-coach role involves working closely with your team on calls and brand events, providing coaching tailored to individual team members. You will also contribute to a community focused on brand building and brand health, leveraging your expertise in brand theory.

• Casual and fun work environment
• Pet-friendly workplace

• Role involves managing a small portfolio of key accounts alongside leading a team
• Emphasis on a coaching style that adapts to individual team members may require flexibility in approach
• Focus on brand theory and brand health may not align with traditional SaaS customer success roles