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← Totalexpert

Technical Account Manager

Totalexpert
Location
Remote, US
Posted
12 days ago
Department
Customer Success
Salary
$85,000 - $95,000
What they actually want (must-haves)
  • Ability to operate independently with a proactive, customer-first mindset
  • Bias for action and urgency
  • Passion for helping organizations adopt technology and achieve measurable success
  • Experience working with multi-stakeholder, enterprise accounts in complex industries
  • Strong critical thinking and communication skills
  • Comfortable managing multiple projects and priorities within a dynamic environment
Nice to have
  • 3+ years in a Technical Account Management, Implementation, or Customer Success role
  • Experience supporting financial institutions, mortgage lenders, or fintech companies
  • Familiarity with Mortgage Tech (LOS, POS, PPE, CRM), APIs, BI tools, and data integration models
  • Background in a Saas billable utilization framework, delivering structured customer engagements with measurable outcomes
What the job really is

The Technical Account Manager (TAM) at Total Expert acts as a key partner for financial services customers, focusing on maximizing the platform's value through strategic guidance and technical support. Daily responsibilities include driving feature adoption, conducting usage reviews, and collaborating with stakeholders to align customer goals with platform execution. The role also involves documenting project outcomes and advocating for customer needs within the company.

Benefits
  • Base salary range of $85,000 - $95,000 annually
  • Annual discretionary bonus based on company performance
  • Eligible to participate in the Employee Stock Option Plan
  • Medical, Dental, Vision insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
Things to weigh
  • Position is remote for candidates outside of Dallas, TX or Minneapolis, MN, which may limit in-person collaboration
  • No specific mention of technology stack or tools used in the role
  • Occasional travel may be required for strategic customer engagements
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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