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← Totalexpert

Associate Customer Success Manager

Totalexpert
Location
Remote, US
Posted
19 days ago
Department
Customer Success
Salary
$65,000 - $75,000
What they actually want (must-haves)
  • 1–2 years of client-facing experience (Customer Success, Account Coordinator, Support, etc.)
  • Strong communication skills with the ability to confidently lead customer conversations and build relationships with a variety of stakeholders.
  • A customer-first mindset with a genuine interest in understanding customer goals and helping customers achieve meaningful outcomes.
  • A proactive approach to account management with the ability to anticipate customer needs, identify risks, and take action without waiting for direction.
  • Strong sense of urgency, ownership, accountability, and follow-through.
  • Excellent organizational and time-management skills with the ability to manage multiple customers, priorities, and deadlines simultaneously.
Nice to have
  • Mortgage, banking, financial services, or fintech experience preferred.
  • Interest in developing a long-term career in Customer Success and growing into ownership of larger and more strategic customer relationships.
What the job really is

The Associate Customer Success Manager at Total Expert is responsible for managing a portfolio of Tier 4 customers, focusing on driving adoption, engagement, satisfaction, retention, and growth. Daily tasks include building relationships with customers, leading strategic conversations, monitoring customer health, and collaborating with internal teams to address challenges. This role is designed for someone looking to develop their skills in Customer Success and take on larger customer relationships over time.

Benefits
  • The anticipated base salary range for this role is $65,000 - $75,000 annually.
  • Eligible for variable compensation.
  • Participation in the Employee Stock Option Plan.
  • Medical, Dental, Vision, HSA (Health Savings Account), FSA (Flexible Spending Accounts), company paid Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Time-Off (FTO), Paid Parental Leave, and 401(k) with employer match.
Things to weigh
  • Remote position available only for candidates outside Dallas, TX or Minneapolis, MN; others must work hybrid.
  • No specific mention of career advancement opportunities or training programs beyond initial role development.
  • Final total compensation is dependent on individual qualifications and experience, which may lead to variability in offers.
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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