Director, Customer Success

The Director of Customer Success at Total Expert is responsible for leading a team of Customer Success Managers and executing the company's retention operating model. This role involves managing customer retention, renewal execution, and downsell mitigation while ensuring measurable value is delivered to customers. The position requires a hands-on approach to coaching the team, managing commercial outcomes, and driving the maturity of the Customer Success function.

• The anticipated base salary range for this role is $180,000 - $200,000 annually
• Variable compensation based on achievement of quota targets
• Eligible to participate in the Employee Stock Option Plan
• Medical, Dental, Vision, HSA (Health Savings Account), FSA (Flexible Spending Accounts)
• Company paid Life Insurance, Short-Term Disability, Long-Term Disability
• Flexible Time-Off (FTO)

• This is a quota-bearing role with specific retention and revenue targets
• The role requires a significant hands-on approach, balancing building processes and managing a team
• Remote candidates must reside outside of Minneapolis, MN, while local candidates must follow a hybrid schedule
• No information on company culture or team dynamics is provided