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Client Assurance Resolution Leader

Thinkahead
Location
United States
Posted
23 days ago
Department
Services Excellence
What they actually want (must-haves)
  • Experience in managing client escalations
  • Strong problem-solving skills
  • Ability to identify root causes and implement corrective actions
  • Experience in quality and service improvement practices
What the job really is

The Client Assurance Resolution Leader at AHEAD is responsible for managing and resolving critical client escalations while promoting quality and operational excellence within the Service Delivery organization. This role involves identifying root causes of client-impacting issues and implementing long-term corrective actions, acting as a liaison among delivery, engineering, and client success teams to enhance relationships and drive improvements.

Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
Things to weigh
  • Compensation range is based on experience and location, which may vary significantly
  • Role involves high-visibility situations that may be stressful
  • AI tools may be used in the hiring process, but human judgment is the final decision maker
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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