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NOC Analyst

Thinkahead
Location
Gurugram, Haryana
Posted
26 days ago
Department
MS Client
What they actually want (must-haves)
  • Experience in monitoring client infrastructure
  • Incident management skills including triage, response, and escalation
  • Service request management experience
  • Change management experience for Managed Services customers
What the job really is

As a NOC Analyst at AHEAD, you will be responsible for monitoring client infrastructure using specific tools, managing incidents through triage, response, and escalation based on severity, and handling service requests and change management for Managed Services customers. The role emphasizes a collaborative culture and continuous learning within a diverse environment.

Benefits
  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
  • Paid time off and company holidays, along with additional leave benefits as per policy
  • Flexible work arrangements, supporting work-life balance
  • Learning and development opportunities to support continuous growth and upskilling
  • Employee wellness initiatives and programs focused on physical and mental well-being
  • Retirement and statutory benefits in line with India regulations
Things to weigh
  • No specific technologies or tools mentioned for monitoring or incident management
  • Vague description of the daily responsibilities and tools used
Job score3/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity3/5
Pay transparency0/5

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