(West Region) P&C Customer Success Representative

The P&C Customer Success Representative at Thimble will provide exceptional service to customers and brokers, addressing inquiries, managing complaints, and troubleshooting issues. This role involves assisting prospective customers with insurance-related questions and supporting broker onboarding and relationships, all while handling a high volume of emails and chats to ensure a positive customer experience.

• Fully remote company
• Thimble Fridays! (out of office at 12:00pm local time)
• Comprehensive health, vision, and dental coverage
• 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%)
• PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time
• Parental Leave: 100% paid 12 weeks + 2 weeks gradual return

• Position is remote but requires alignment with Pacific Time Zone hours
• High volume of customer interactions may lead to a fast-paced work environment