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← Teamsnap

Customer Support Specialist

Teamsnap
Location
Remote
Posted
23 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Experience in customer support or a related field
  • Strong problem-solving skills
  • Ability to communicate effectively with customers
  • Comfortable working remotely and across different time zones
What the job really is

As a Customer Support Specialist at TeamSnap, you will be the primary point of contact for B2B customers, assisting them with problem-solving and process simplification related to scheduling, communications, registration, and reporting. Your role is to ensure that every customer feels supported and empowered to manage their youth sports activities effectively, acting as their advocate and coach throughout the season.

Benefits
  • Unlimited PTO and paid parental leave for all parents
  • 100% premium coverage of medical/dental/vision for you and your family
  • 401K plan
  • $1,500 annual learning and development stipend
  • Generous home office allowance
  • Monthly stipend reimbursement for health & wellness
Things to weigh
  • Minimum starting salary is $44,990, which may be lower than industry standards for similar roles
  • Fully remote position may require adaptability to different time zones
  • Only hiring permanent US residents, limiting geographic diversity in the team
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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