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CX Performance Specialist

Swile
Location
Montpellier, France
Posted
12 days ago
Department
CX Performance
What they actually want (must-haves)
  • 1 to 3 years of experience in Ops, IT Support, or a hybrid Tech/Business role
  • Good mastery of a ticketing tool, ideally Zendesk
  • Solid technical logic and aptitude for automation tools like Make, Zapier, n8n or equivalent
  • Understanding of integrations: API, webhooks, and workflows
  • Comfortable with operational data analysis and creating simple, reliable, actionable reports
  • Autonomy, rigor, and a sense of documentation
Nice to have
  • Experience with Zendesk QA or a Quality Management tool
  • Strong interest or prior experience in generative AI/LLM
  • Experience building automated workflows, AI assistants, or performance reporting in a professional context
What the job really is

The CX Performance Specialist role involves being the technical reference for the CX Performance team, ensuring the daily operation of CX tools, improving operational performance through data, and developing automation and AI usage to enhance team efficiency. Key responsibilities include supporting CX tools, managing data and performance reporting, and creating automation solutions using various technologies.

Things to weigh
  • No salary listed
  • The role requires a mix of technical and operational skills, which may not suit everyone
  • The focus on automation and AI suggests a modern approach, but the specific tools and technologies used are not detailed
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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