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← Swile

Customer Care Specialist B2C

Swile
Location
Montpellier, France
Posted
16 days ago
Department
Care-Employees
What they actually want (must-haves)
  • Aisance relationnelle naturelle
  • Curiosité, empathie et proactivité
  • Compréhension écrite de l'anglais
  • Capacité à travailler en équipe
  • Autonomie et esprit d'équipe
  • Gestion du stress et maintien d'une attitude positive
What the job really is

As a Customer Care Specialist B2C at Swile, you will be responsible for addressing complex customer inquiries through various communication channels, ensuring a positive user experience, and contributing to the continuous improvement of processes and products. Your role will involve monitoring customer satisfaction metrics and working collaboratively with internal teams to enhance service quality.

Things to weigh
  • No salary listed
  • Focus on customer satisfaction and continuous improvement may require adaptability
  • Role involves dealing with complex customer issues which can be stressful
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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