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Director, Account Management

Sugarcrm
Location
Denver, CO
Posted
26 days ago
Department
Customer Success
What they actually want (must-haves)
  • Experience in account management or customer success
  • Proven ability to cultivate customer relationships
  • Leadership experience in managing teams
  • Strong focus on customer outcomes and value delivery
What the job really is

As the Director of Account Management at SugarAI, you will lead a team of Customer Success Managers to enhance customer relationships and drive value through adoption and expansion efforts. Your focus will be on creating a culture of excellence and ensuring that customers achieve measurable outcomes with SugarCRM. This role involves a hybrid work model, requiring in-office collaboration at least three days a week in Denver, CO.

Benefits
  • Excellent healthcare package for you and your family
  • Savings and Investment – 401(k) match
  • Unlimited Paid Time Off
  • Paid Parental Leave
  • Online Legal Services (Rocket Lawyer)
  • Financial Planning Services (Origin)
Things to weigh
  • Hybrid work model requires at least 3 days in-office
  • Focus on customer success may require adaptability to changing customer needs
  • Emphasis on cultural fit and passion over strict qualifications
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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