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← Straighterline

Support Specialist

Straighterline
Location
Remote
Posted
11 days ago
Department
Front Line
What they actually want (must-haves)
  • Advanced proficiency with Student Information Systems (SIS) and support technologies
  • Ability to adapt to changing business priorities and cross-brand needs
  • Demonstrated professionalism, empathy, sound judgment, and accountability
What the job really is

As a Support Specialist at StraighterLine, you will provide learner-centric support to students pursuing their academic goals. Your responsibilities include resolving corporate customer issues, identifying trends, collaborating with cross-functional teams, and contributing to knowledge resources. You will leverage technology to enhance productivity and ensure a positive experience for learners.

Benefits
  • Generous time off policies, 11 public holidays & 1 floating holiday
  • Medical, Dental, and Vision Insurance Coverage
  • 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
  • Six weeks paid parental leave
  • Free StraighterLine courses for you and your family members
Things to weigh
  • No salary listed
  • Role may require handling challenging customer issues
  • Focus on learner experience may involve high emotional labor
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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