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Customer Experience Team Leader

Splend
Location
Brisbane, Australia
Posted
18 days ago
Department
Hub Operations
What they actually want (must-haves)
  • Experience in team leadership and coaching
  • Ability to manage customer relationships
  • Strong focus on customer experience
  • Skills in overseeing daily operations and fleet efficiency
What the job really is

The Customer Experience Team Leader at Splend will manage a small team focused on delivering exceptional experiences for drivers. This role involves overseeing daily operations, managing customer relationships, and ensuring fleet efficiency while coaching the team to align with the company's goals. The position balances hands-on service delivery with leadership responsibilities in a fast-paced environment.

Benefits
  • Bonus scheme: Opportunity to earn based on your performance
  • Day off for your Birthday
  • Salary packaging with 15% employer contributions for Electric Vehicles
  • Dedicated Learning & Development platform
  • Employee Assistance Program
  • Budget for team and company wide social initiatives
Things to weigh
  • Role involves balancing hands-on service delivery with team leadership, which may require significant multitasking
  • No specific salary mentioned in the posting
  • The emphasis on diversity and inclusion suggests a supportive workplace culture
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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