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← Spinai

Customer Support Specialist (Pune, India)

Spinai
Location
Pune
Posted
17 days ago
Department
Customer Support
What they actually want (must-haves)
  • Experience in customer support, particularly with Jira Service Management or Jira administration
  • Strong troubleshooting skills
  • Ability to write clear knowledge base articles
  • Comfortable de-escalating tense conversations
  • Methodical approach to problem-solving
What the job really is

As a Customer Support Specialist at Spin.AI, you will provide technical support to customers using the SpinOne platform, which includes applications like Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian's Jira and Confluence. Your role will involve troubleshooting issues via email and chat, writing knowledge base articles, and managing customer interactions to ensure a positive experience while addressing technical problems.

Things to weigh
  • No specific salary or benefits information provided
  • The role involves working with a broad range of SaaS applications, which may require quick adaptation to different platforms
  • The company is described as fast-paced with high growth potential, but specifics on career advancement are not mentioned
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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