Partner Success Manager (PSM)

The Partner Success Manager (PSM) at Smarsh is responsible for ensuring the retention and renewal of recurring revenue within the partner channel ecosystem. This role focuses primarily on partner renewals, leading the renewal process, and collaborating with Channel Account Managers and Partner Enablement Managers to ensure effective execution. The position requires a data-driven approach with an emphasis on forecasting and risk mitigation.

• 90% of the role is focused on partner renewals, which may limit exposure to other customer engagement areas
• The role emphasizes operational rigor and data-driven processes, which may not appeal to all candidates
• No specific benefits or compensation details provided in the posting