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Operations Specialist

Sila
Location
Lynchburg, VA
Posted
12 days ago
Department
Management
What they actually want (must-haves)
  • Comfortable working daily in ServiceTitan, Excel, and other standard business software
  • Able to consistently juggle multiple priorities including scheduling, inventory, purchasing, and reporting
  • Drives issues to full resolution rather than a partial fix or hand-off
  • Clear, professional and calm on the phone with customers, including in difficult conversations
Nice to have
  • Experience in the home services trades (HVAC, plumbing, electrical) or a dispatch/operations support role
What the job really is

The Operations Specialist at Davis Heating, Cooling, Plumbing & Electric is responsible for managing daily operations at the Lynchburg branch, ensuring technicians and installers are scheduled and equipped. This role involves customer interaction, scheduling appointments, addressing complaints, and maintaining accurate records related to sales and inventory. The position requires strong organizational skills and the ability to handle multiple priorities effectively.

Benefits
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-paid life and disability insurance
  • Paid training and professional development
  • Opportunities for career growth and advancement
Things to weigh
  • No salary listed
  • The role requires handling customer complaints, which may involve difficult conversations
  • The position involves a variety of tasks, which may lead to a fast-paced work environment
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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