HHiring Reality
← Sila

Customer Service Representative

Sila
Location
Frederick, MD
Posted
12 days ago
Department
CSR
What they actually want (must-haves)
  • 1+ years of customer service, call center, or home services experience
  • Excellent phone presence and communication skills
  • Strong organization and attention to detail
  • Ability to multitask and prioritize in a busy environment
  • Comfortable handling upset or frustrated customers
  • Basic computer proficiency and ability to learn new software quickly
Nice to have
  • HVAC, plumbing, electrical, or Service Titan experience
What the job really is

As a Customer Service Representative at TriState Home Services, you will be responsible for answering incoming calls, scheduling service appointments, and ensuring a positive customer experience. You will handle customer concerns, multitask in a fast-paced environment, and maintain accurate customer information while collaborating with dispatchers and technicians.

Benefits
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-paid life and disability insurance
  • Paid training and professional development
  • Opportunities for career growth and advancement
Things to weigh
  • The role requires handling multiple calls and tasks in a fast-paced environment, which may be stressful for some candidates.
  • Experience in HVAC, plumbing, or electrical services is preferred but not mandatory.
Job score3/5
Benefits3/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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